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  #1  
Unread 11-03-2018, 11:16 PM
DABIGMOBSTA DABIGMOBSTA is offline
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Default Order Id / New Computer Issues

Hi,

i recently bought a new computer and installed WMMA5 on it. when I input the Order ID so i can starts playing the game, it says UNABLE TO GET OR INSTALL LICENSE. RETRIEVAL OF LICENCE FAILED WITH ERROR CODE= 11.

can you please help me get this issue resolved
thanks
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  #2  
Unread 11-04-2018, 03:32 AM
Adam Ryland Adam Ryland is offline
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Have you unlicensed your old copy? The message is telling you that it's not available. It can only be licensed on one machine at a time.
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Adam Ryland
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  #3  
Unread 11-04-2018, 02:18 PM
DABIGMOBSTA DABIGMOBSTA is offline
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Quote:
Originally Posted by Adam Ryland View Post
Have you unlicensed your old copy? The message is telling you that it's not available. It can only be licensed on one machine at a time.
unfortunately no. my old computer just died on me without me being able to transfer any of my files over.
Is there anything i can do now to unlicense my order id to make it work on the new computer?

thanks
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  #4  
Unread 11-05-2018, 03:31 AM
Adam Ryland Adam Ryland is offline
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Yes - please see the license FAQ which is pinned immediately above.
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Adam Ryland
Designer of TEW, WMMA, WreSpi, and Comic Book Hero
adamryland@hotmail.com
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  #5  
Unread 11-07-2018, 09:43 PM
DABIGMOBSTA DABIGMOBSTA is offline
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Quote:
Originally Posted by Adam Ryland View Post
Yes - please see the license FAQ which is pinned immediately above.
I read the FAQ and it says to email Scott which i did few days ago but he still hasn't responded to me
can you please follow up with him

thanks
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  #6  
Unread 11-08-2018, 03:31 AM
Adam Ryland Adam Ryland is offline
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It may take a few days, Scott does not work fulltime for Grey Dog. I'd also recommend that you check your spam inbox, as often people forget to check there.

If you haven't heard back in 72 hours then please resend the e-mail and include me in it.
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Adam Ryland
Designer of TEW, WMMA, WreSpi, and Comic Book Hero
adamryland@hotmail.com
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