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Unread 12-20-2010, 08:05 AM
Adam Ryland Adam Ryland is offline
GDS Developer
 
Join Date: Sep 2004
Posts: 7,850
Post TEW2010 Frequently Asked Questions

This forum is where you should post any problems or errors you encounter with the game.

If you are using a modern version of Windows (such as Vista or Windows 7), please make sure that you are running the game in administrator mode. If you aren't you will get crashes as the game will not have permission to access files which will therefore prevent it from working correctly. It will also cause files and folders to disappear and generally misbehave. Please note that just because you are the owner of the computer, the sole owner, or your account is set to admin does NOT mean you are automatically running the game in admin mode - you MUST right click on the game's icon and specifically choose to run under admin mode. If you are playing via a Shortcut, you do this via Properties -> Advanced -> Admin mode (tick).

Frequently Asked Questions

"I posted a thread and now it has gone..."

Threads are deleted once the issue has been resolved and patched.

"My post has been closed..."

Threads are closed once they have been fixed (the fix itself may not appear until the following patch.)

"I am having problems with my e-license AKA I have lost my license \ I had a hard disk crash \ I did a system restore \ I am being told my license is not valid \ I am being told my license is in use..."

Please see the ELicense F.A.Q at the bottom of this post.

"The game won't load, I get a message saying it has encountered a problem..."

The latest version of Zone Alarm's anti-spyware toolbar (as of July 16th 2010) blocks ELicense from working, you need to uninstall the Toolbar. Also, the Comodo firewall must be removed (not just disabled) as it does not allow any ELicense products to work (as of December 2010). NB: Updated Information: Apparently you do not need to remove the Comodo firewall, but can do the following:

Quote:
Instead, users should just open COMODO Firewall, click on the Defense+ tab, Click Defense Settings, and then the Execution Control Settings tab. Clicking the Exclusions button to the right of the Detect shellcode injections (i.e Buffer overflow protection) and then adding TEW2010.exe in there allows it to work.
"Can I convert a save game from TEW08 to work with TEW2010?"

No. Only databases can be converted, using the in-built tool.

"I cannot find my database \ files on my computer..."

The default path is Program Files \ GDS \ TEW2010. If the folder is not appearing, you have either installed it somewhere else (in which case, search for "TEW2010.exe") or you are not in administrator mode (see top of this post).

When I try to load the game I get: The application failed to initialize properly (0xc0000005). Click on OK to terminate application.

Disable your DEP (Data Execution Prevention):

1. Right-click on "My Computer"
2. Select "Properties"
3. Click on the "Advanced" Tab.
4. Click on the Performance "Settings" Button
5. Click on the "Data Execution Prevention" Tab
6. Select the "Turn on DEP for essential Windows programs and services only"

"When I try to load the game I get the hour glass, but it only lasts a few seconds and nothing happens..."

See this thread

"I can only see part of the screen \ the screen looks weird \ the icons in the taskbar are not lining up properly..."

Right click on your Desktop -> Properties -> Settings, and alter your screen resolution to a bigger one if you can't see all the game. Alternatively, if that doesn't work, go to the same Settings menu, but click Advanced. You will see a place to set your DPI, make sure it is 96. (If you are under Windows 7, please see this article for details on how to change your DPI settings.)

"I am getting Runtime Error 75 at random points..."

Firstly, please read the bolded paragraph at the top of this post; not running the game in administrator mode is the #1 reason for this error.

There is some evidence that this is due to a clash between the game and some anti-virus software. You should temporarily turn off the anti-virus software and see if that causes the error to cease.

If it happens almost immediately upon hitting Next Day, it could be because one of your files has been set to Read Only (this is common if you move files around when copying and pasting save games). You can check the read settings via the Properties menu for each file.

"When trying to play the game, I get Runtime Error 429, Runtime Error 383, Runtime Error 339, or Runtime Error -2147024770 (8007007e)..."

First uninstall then reinstall the game, in case it didn't finish installing the DLL files correctly the first time. If that doesn't work, click Run from your Windows Start menu, and type:

Regsvr32 scrrun.dll (and press enter)
Regsvr32 dx8vb.dll (and press enter)
Regsvr32 ovsbooleancontrols.ocx (and press enter)

You should now be able to play the game.

"My save game is not showing up in the Load Game menu, but is in the Delete Game menu..."

This is because a file is missing, and therefore the game cannot be loaded. This is usually caused by people exiting using the red X in the top right hand corner, and therefore not letting the game close its files properly, or because of a crash. Please create a new post in the Technical Support forum and await further instruction.

I got install error "File size expected=24706418, size returned=256598"

This means you did not download the full file, you only got part of it. This is normally because your connection cut out before your computer could finish.

"I am being told "Application has failed to start because ???.dll was not found..."

Using this link, search for and download the file in question and place it in your Windows \ System folder or Windows \ System32 folder. If this does not work, try putting the file in the TEW2010 folder.

Does the game run on 64-bit operating systems?

Yes, it does.

"My pictures aren't showing..."

If you are not using the default database then you have probably forgotten to switch to the new picture package you want to use. You do this via the editor, under Database Information. Select the appropriate picture package and save.

"I can't assign any pictures to my workers despite being able to see the correct files in the list..."

If you have more than 32,000 pictures in a single folder, the game cannot handle them as this is bigger than the maximum folder size allowed. You must reduce the number.

"I am getting an error message saying that TEW2010 has encountered a problem and needs to close..."

Check that you have a file called MSVBVM60.DLL on your machine. If not, you are missing a critical file and need to install it.

E-License: Frequently Asked Questions

The Basics

ELicense is the software that protects the game from piracy. When you purchase the game you are given a license code; this unlocks the game and allows you to play it. You should keep these details safe and never give them out to anybody (other than Grey Dog's Scott Vibert if it is necessary for technical support).

Please note that:

1 - You get one license per purchase

2 - Each license can be used on multiple machines but can only be active on one PC at a time

3 - The license is a separate item to the game; uninstalling the game does NOT remove the license, that can only be done through unlicensing.

Frequently Asked Questions

"How do I move my license from one computer to another?"

You must first unlicense the game from the original computer (see next question), then you simply run TEW2010 on the new computer and give your license code when prompted.

"How do I unlicense the game?"

To unlicense, go to Window's Control Panel, and into the ELicense folder (if you are using Vista you may have to switch to "classic view" in order to see the folder). Highlight the TEW2010 license, and click Unlicense. Make sure you are connected to the Internet before doing this so that your license will be correctly returned to the servers.

If you cannot access the ELicense folder, you can use the command prompt method to unlicense it. Create a folder called Test on your hard drive and copy and paste TEW2010.exe and elicen40.dll from your normal TEW folder into it. Go to your Windows Start menu and select Run. Then type "cmd" (without the quotation marks) and press enter. You will see a command prompt. Type

Code:
"C:\Test\TEW2010.exe" -unlicense
This will unlicense the game. Notice that there is a space after the final quotation mark, and that there is no space between the dash and the word "unlicense".

"I am being told that my license cannot be activated as it is already in use?"

This means that your license is still active on another computer. The most common cause of this is that the license was automatically installed on the computer where you purchased the game. You need to unlicense it before continuing.

"I had a hard disk crash \ my computer got wiped, what happens to my license?"

Your license has been "locked" onto that machine. You will need to contact Scott (address at the bottom of this FAQ) to have it unlocked.

"How do I license the game on a computer with no Internet access?"

You can license it on a computer without internet access using a text based license. Install the game on the computer without internet access, when you go to license the game it will give you an option for offline licensing. Follow the on screen instructions, of course you will need a computer with internet access to go through the procedure, however you won't need internet access on your laptop.

"I have read through the FAQ and have not been able to solve my issue."

All licensing issues are handled by Grey Dog Software's Scott Vibert (Scott@greydogsoftware.com). Please contact him by e-mail or private message, giving him details of your problem. Make sure to CC Adam (adamryland@hotmail.com) in to make sure it gets past the spam filters.
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Adam Ryland
Designer of TEW, WMMA, WreSpi, and Comic Book Hero

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Last edited by Adam Ryland : 10-30-2012 at 03:22 AM.
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